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Workplace Wars: Avoiding the Minefields

COURSE NO: K05-001
PDH CREDIT: 5
COURSE PROVIDER: Richard Grimes, MPA, CPT
Workplace Wars: Avoiding the Minefields
Note: New Jersey, New York, Ohio and Pennsylvania Professional Engineers: This course does not qualify for PDH credit by your State Licensing Board. For complete information, please visit the websites of the NJNYOH and PA State Licensing Boards.
Course Highlights

This online engineering PDH course calls the ultimate state of storm when the festering workplace irritations bubble up into verbal combat “workplace wars.”

 

Let’s face it! We all know that differences of opinion are inevitable and essential to innovation creativity and problem solving. Unfortunately they can also lead to a lot of interpersonal friction which can escalate into workplace wars. As much as we like to think of ourselves as being in control of our workplace situations, there are times when you just cannot ignore them walk away or turn the other cheek. We all have seen the early warning signs that a confrontation with another person department or division is inevitable and at some point we will have to step up and challenge them or stay back and allow them to prevail.

 

Although most people will do everything they can to avoid storm and negative situations, there are times when it is beneficial to confront issues that bother us in a controlled manner and get opposing viewpoints out into the open so we can deal with them and move forward. 

 

This course will help you in at least two ways:

  • You will learn how to devise a strategy that can give you the best chance for a controlled outcome favorable to you if you have the luxury of time to plan for it.
  • It will give you some tips on how to react more appropriately if you are attacked without warning and do not have time to devise a plan.

 

This 5 PDH  online course is intended for those seeking to identify and understand the factors that can lead to a workplace war and to devise a strategy that can help them achieve a satisfactory outcome short of going to war, or at least not experience a result that is excessively unsatisfactory.

Learning Objectives

This PE continuing education course is intended to provide you with the following specific knowledge and skills:

  • List the three kinds of differences between coworkers that can lead to workplace wars
  • Define those differences using typical workplace situations
  • Focus on three types of measurements to clarify confusion about content differences
  • List at least four subcategories of relational differences that can cause difficulties in the workplace
  • List and describe four different kinds of workplace behavior that is typical to all locations
  • List specific potentials of friction with those four different kinds of workplace behavior
  • Be able to devise effective diplomatic strategies for dealing with each of the four types
  • List the three stages of workplace storm development
  • Devise effective diplomatic strategies for dealing with the escalating storm development
  • List at least four different reasons for employee storm development
  • Understand and apply the differences between positions and interests in a potential workplace confrontation that could lead to a war between people departments or divisions
  • Identify and provide examples of the three kinds of interests someone may have in a diplomatic workplace negotiation
  • Use effectively a diplomatic strategic planning worksheet
  • Describe and use at least three different diplomatic tactics that can be used to defuse a potential workplace war
  • Describe and use at least four closing diplomatic tactics that can avoid a workplace war
Course Document

In this professional engineering CEU course, you need to review the document titled “Workplace Wars: Avoiding the Minefields”.

To view, print and study the course document, please click on the following link(s):
Workplace Wars: Avoiding the Minefields (808 KB)
Course Quiz
Once you complete your course review, you need to take a multiple-choice quiz consisting of thirty (30) questions to earn 5 PDH credits. The quiz will be based on the entire document.

 

The minimum passing score is 70%. There is no time limit on the quiz, and you can take it multiple times until you pass at no additional cost.
Certificate of Completion

Upon successful completion of the quiz, print your Certificate of Completion instantly. (Note: if you are paying by check or money order, you may print your Certificate of Completion after we receive your payment.) For your convenience, we will also email you your Certificate of Completion. Also, you can log in to your account at any time to access and print your Certificate of Completion.

To buy the course and take the quiz, please click on: