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Improving Project Communications

COURSE NO: K04-007
Improving Project Communications
Note: New Jersey, New York, Ohio and Pennsylvania Professional Engineers: This course does not qualify for PDH credit by your State Licensing Board. For complete information, please visit the websites of the NJNYOH and PA State Licensing Boards.
Course Highlights

This online engineering PDH course will give you insight into specific things you can do today to make your work life a lot more enjoyable and maybe expand your career opportunities in the future.


Many people have probably not considered what it is like (in the eyes of others) to work with them. Like the famous cartoon character, Popeye, they think, "I am what I am and that's all that I am..." and consider nothing more about it. You may be asking yourself, "Why should I care what kind of an experience I create when working? I'm paid to work - not to create an experience."


In today's world, that may not be very true. In fact, the more positive experience that you create when interacting with others may do wonders for your career or, at least, make your existing job create less wear-and-tear in your own life.


This 4 PDH online course is intended for anyone in a management or supervisory position as well as line employees who are consistently dealing with customers, and who are interested in improving their relations or communication skills with their clients. It provides a greater understanding of workplace communications allowing employees to work more confidently and harmoniously.

Learning Objectives

This PE continuing education course is intended to provide you with the following specific knowledge and skills:

  • View your daily work from a customer service perspective
  • Identify the three possible outcomes "customers" may experience
  • Identify the "moments of truth" in your daily work life
  • Analyze your daily interactions for potential opportunities for change
  • Recognize the choices of reaction you have when working under stress
  • Recognize the messages we send to our customers before we say a single word
  • Deal effectively with angry customers and still retain good will
  • Identify your individual working style
  • Identify and deal effectively with the working styles of others
Course Document

In this professional engineering CEU course, you need to review the document titled, "Improving Project Communications".

To view, print and study the course document, please click on the following link(s):
Improving Project Communications (2.5 MB)
Course Quiz
Once you complete your course review, you need to take a multiple-choice quiz consisting of twenty five (25) questions to earn 4 PDH credits. The quiz will be based on the entire document.


The minimum passing score is 70%. There is no time limit on the quiz, and you can take it multiple times until you pass at no additional cost.
Certificate of Completion

Upon successful completion of the quiz, print your Certificate of Completion instantly. (Note: if you are paying by check or money order, you will be able to print it after we receive your payment.) For your convenience, we will also email it to you. Please note that you can log in to your account at any time to access and print your Certificate of Completion.

To buy the course and take the quiz, please click on: