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Conflict: Understanding and Managing

COURSE NO: K02-008
Conflict: Understanding and Managing
Note: New Jersey, New York, Ohio and Pennsylvania Professional Engineers: This course does not qualify for PDH credit by your State Licensing Board. For complete information, please visit the websites of the NJNYOH and PA State Licensing Boards.
Course Highlights

This online engineering PDH course will help you identify typical reasons for conflict, the three escalating stages of it, and devise strategies for preventing it from getting disruptive. There is also a checklist that students can use to assess the potential for conflict in their workplace.


Conflict is part of everyday work life. We may not even notice only minor irritations because we are so used to them. However, these can easily build into something that can cause great tension within a work team.


This 2 PDH online course is intended for those seeking to understand the concept of understanding and managing conflict when leading a project team or a work group. This course will enable engineers to identify potential causes for conflict and help resolve them.

Learning Objectives

This PE continuing education course is intended to provide you with the following specific knowledge and skills:

  • Deal successfully with employee conflict
  • Identify the clues that tell you how serious it is becoming
  • Identify causes of employee conflict
  • Reduce causes of employee conflict
  • Take steps to minimize conflict
  • Select an appropriate strategy to handle conflict
Course Document

In this professional engineering CEU course, you need to review the document titled "Conflict: Understanding and Managing".

To view, print and study the course document, please click on the following link(s):
Conflict: Understanding and Managing (970 KB)
Course Quiz
Once you complete your course review, you need to take a multiple-choice quiz consisting of fifteen (15) questions to earn 2 PDH credits. The quiz will be based on the entire document.


The minimum passing score is 70%. There is no time limit on the quiz, and you can take it multiple times until you pass at no additional cost.
Certificate of Completion

Upon successful completion of the quiz, print your Certificate of Completion instantly. (Note: if you are paying by check or money order, you will be able to print it after we receive your payment.) For your convenience, we will also email it to you. Please note that you can log in to your account at any time to access and print your Certificate of Completion.

To buy the course and take the quiz, please click on: