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FAQ - TECHNICAL SUPPORT
  1. Why am I unable to login on CEDengineering.com?

    Please verify your User ID (email address) and Password and login again. Make sure that you turn off the “All Caps” button as they are case-sensitive. If you are unable to login, click on “Forgot your Password”, and we will send you your login information. If you still can’t login, you may need to adjust your web browser cookies as follows:

    If your web browser is Internet Explorer Version 6.0 or higher:

    1. Click on Tools and select Internet Options.
    2. Click on the Privacy tab.
    3. Click on “Default” or move slider down to Accept All Cookies.  

    If your web browser is Internet Explorer Version 5.0 or 5.5:

    1. Click on Tools and select Internet Options.
    2. Click on the Security tab.
    3. Click on Internet, then Custom Level.
    4. Scroll down to Cookies and select stored or per-session cookies to enable.

    If your web browser is Netscape Communicator 4.0 or later version:

    1. Click on Edit and select Preferences.
    2. Click on Advanced and select "Enable all Cookies" from the "Cookies" box.

If all else fails, then we advise you to update your web browser and download the latest Microsoft Internet Explorer or download the latest Netscape Communicator.

  1. Why am I unable to access your PDF files?

    You need to have Adobe Acrobat Reader installed to view and print PDF files. Please click on the icon below to download the latest free version of the Adobe Acrobat Reader.

  2. Why am I unable to take the quiz after completing the payment process?

    Once you successfully complete your payment, click on "Take Quiz" at the bottom of the payment page in order to proceed to the quiz.

  3. Why am I unable to view or access the “Receipt of Course Purchase” or the “Certificate of Completion” after submitting the quiz?

    This is most probably due to the fact that you have selected payment by check and we have not received your check yet. Once received, we will notify you by email so that you can access your information by clicking on my account and downloading your “Receipt of Course Purchase” and “Certificate of Completion”.

  4. Why am I unable to find my completed course records in my account?

    This is most probably because you have more than one account with us due to a change in your email address. You may elect to use the old account to access your records, or request that we combine both accounts by providing us with your old and new email addresses.

For additional technical support, please contact us at info@cedengineering.com.